1) On-line Diagnostic Work Order
Click here to open a "Diagnosis Only" work order. After submitting the work order, you will receive a confirmation email as well as shipping instructions by email. Your credit card will not be charged directly from the shopping cart and you will never be charged for any repairs without your authorization. In the shopping cart, you will only be selecting the method of RETURN SHIPMENT and approving that charge, you will be notified in advance with a comprehensive quote and be given a chance to approve or disapprove the work before it is performed. There is no risk to you.

2) Mail-In Diagnostic Work Order
If you do not wish to create a work order in advance, please use the following guidelines when sending your device into iPodParts.com for service:

1. Print and complete the iPhoneRepairGuide.com Diagnostic Order Form (PDF)
2. Backup any data you want to keep before sending your unit in for service. We cannot be responsible for anyloss of data on your iPhone. Almost all repairs to your iPhone involve disconnecting the battery, which will result in data loss on your iPod/iPhone. Non-volatile storage (like the iPod hard drive) will never be cleared by our technicians without your knowledge and approval.
3. Mail your unit and completed iPhoneRepairGuide.com Order Form to iPhoneRepairGuide.com. Avoid using mailing envelopes. Use a sturdy cardboard box with dimensions of 6"x4"x3" or greater. Use plenty of bubble wrap or other packaing material that will protect the LCD screen in the even of an impact to the shipping box.