Customers must request
an RMA authorization prior to returning any merchandise to Optimistic
- Authorization may
be obtained by email - firstname.lastname@example.org or phone -
is available to the original purchaser only.
- All software sales are final and no refund or exchange for any
- Shipping and handling charges are non-refundable.
- Customer is
responsible for all the shipping charges associated with returning
the defective merchandise for exchange or refund.
- Unused and
unopened parts and accessories may be returned within 30 days
the date of the original shipment for a full product refund.
non-defective parts and accessories that have been used or installed
customer are subject to a pro-rated refund amount based
on their used resale
value. The restocking / remarket fee for
used, non-defective returns will normally
be 15%, but can be much
greater depending on the condition of the returned
part and our
ability to remarket it as a used item.
- All parts and labor are warranted
against defects in workmanship for 90 days from
the date of the
original shipment and will be handled by exchange only
Refunds will not
be issued for parts or labor more than 30 days old.
- All warrantees are voided if returned product is found to be
mishandled, mislabeled, modified, or altered
in any way.
- Customer is responsible for proper packaging of RMA
returns. All warranties will
be void on items that are returned
- Merchandise returned under warranty as
defective will be tested. Where the finding
is contrary to the
complaint a Technical fee of not more than
$25.00 and the
return shipping charges will be posted to the relevant account before
is return the customer.
- Any wrong, missing, or damaged
item must be reported to RMA department
within 24 hours of receipt
via E-mail or fax.
- Customers are responsible for paying any freight
charges incurred by refused
shipment and undeliverable goods. An additional 15% restocking fee will be
deducted on each undeliverable
item(s) in the refused shipment.
We are not responsible
or liable for the loss of any data regardless of how caused. The
customer is responsible for backing up all information before
the product is shipped for repair or replacement.
LCD replacement part for the iPhone 3G.
Camera replacement part for the iPhone 3GS.